AGENTIC ENGAGEMENT LAYER
Built for Loyalty. Designed for Growth.
The Agentic Engagement Layer is your operating system for FMCG loyalty and growth—seamlessly uniting real-time dialogue, data-driven action, and every brand touchpoint. Move beyond transactions: build living, lasting relationships that get smarter with every interaction.
No more one-off promotions or POS dead ends—every touchpoint becomes a true starting point for loyalty, driving scalable growth through connection, not just reach.
Seamless activation. Dynamic engagement. Loyalty that scale.
Trusted to deliver for leading FMCG brands
THE PROBLEM
You invest to win attention.
But do you win loyalty?
For most FMCG brands, the journey ends at checkout—promotions and POS efforts boost sales, but relationships fade fast. The real challenge is retention: ongoing, meaningful dialogue beyond the first purchase.
What’s slowing down FMCG growth and loyalty?
Customer data stays with retailers—not your brand.
Loyalty programs are just offers—not true relationships.
Touchpoints are isolated and disconnected.
Insights are delayed and generic.
The Agentic Engagement Layer fixes the broken loyalty loop—transforming isolated actions into an intelligent, connected journey where every scan, feedback, or click is a chance to listen, learn, and grow.
HOW IT WORKS
What Makes this a Gamechanger for FMCG Teams?
The Five Core Logics
Turn Every Buyer into a Loyal Customer
Every interaction—QR scan, cashback, newsletter, or WhatsApp—instantly starts a real dialogue.
Make Every Touchpoint Work for Growth
No more isolated campaigns. Every channel becomes an always-on entry point for loyalty, feedback, and re-engagement.
Drive More Impact With Less Effort
Connect and automate your existing assets—collect data, engage, and gain actionable insights without extra manual work.
Supercharge Your Stack—No New Silos
Seamlessly integrates with Salesforce, SAP, Shopify, HubSpot, Meta, Google, and more.
Build a Loyalty Engine That Learns and Scales
The Layer gets smarter with every interaction—aggregating data, learning from feedback, and refining communication automatically.
Answering the realities of today's market:
Loyalty that starts where retail ends: Build personalized relationships after every sale.
Direct, brand-owned data: Gain control of customer insights and permission-based engagement.
Influence repeat purchase decisions: Go beyond retailer-driven activity—shape the entire customer journey.
Efficient growth, even with lean budgets: Automate feedback, engagement, and KPIs to protect margins and scale impact.
More loyalty, less busywork: Free your team for strategy and creativity while the Layer handles the rest.
CASE STUDY
From Campaigns to Continuous Growth
Together with DiALOGiFY, a leading snack brand turned isolated promotions into an always-on loyalty engine. Every QR scan, cashback, and WhatsApp touchpoint became the start of a dialogue — driving repeat purchases, generating UGC, and feeding CRM with real buyer insights.
Why it worked
- Always-on growth — every touchpoint converted into feedback, loyalty, or re-engagement
- Seamless integration — existing systems (Salesforce, Meta, retail data) connected without silos
- Higher loyalty impact — automation freed up the team for creativity while repurchase rates rose
Community-as-a-Service
Unlock Loyalty—No CRM Needed
Transform every customer interaction into lasting loyalty. For FMCG brands without a dedicated CRM, DiALOGiFY delivers a fully managed relationship engine—no IT headaches, no new silos, just growth.
Why choose Community-as-a-Service?
Elevate from Campaigns to True Relationships
Make every interaction count—move beyond one-off triggers to sustained, data-driven loyalty.
Fully Managed. Zero Complexity.
We handle everything: setup, data stewardship, live reporting, and secure API exports.
Unlock New Markets & Audiences
Instantly scale loyalty for challenger brands, national units, and agency partners—no CRM needed.
Insights That Drive Action
Every scan, feedback, and click powers segmentation, nurturing, and retargeting—automated and always learning.
Full Data Control, Full Compliance
You own your data. Swiss/EU hosting, GDPR-compliant. DiALOGiFY manages, never owns.
Core Capabilities
1st-party data collection & profiling
Segment & lifecycle management
Automated journeys (drip, nudge, loyalty)
Live dashboards (CLV, retention, churn risk)
API export (Meta, Shopify, CRM, etc.)
AI campaign support (GPT)
Plug-and-play integrations
GET STARTED
Flexible, Ready-to-Run Packages
Starter
Effortless data collection, easy segmentation
Smart CRM
Automated journeys, segmentation, live dashboards.
Growth CRM
Full loyalty journeys, nurturing, retargeting integrations.
Enterprise
Custom integrations, advanced KPIs, dedicated support.
Add-ons
TWINT, WhatsApp, custom dashboards, consent API, and more.
CUSTOMER STORIES
Trusted by growth-focused teams across Europe
"We've already had the chance to launch some exciting AI-powered dialogue campaigns together – and with great success. All the more rewarding to now share these success stories within the industry"
Angelika Leemann
RIVELLA AG
USE CASES
Real Results, Real Use Cases
WHAT'S INSIDE?
Inside the Agentic Engagement Layer: The System in Action
Conversational Journeys: Guide onboarding, usage, feedback, referrals—each step adaptive, data-driven, and brand-compliant.
Co-Intelligence: Growth Cockpit delivers live insights; contextual CRM reveals real relationships; automated triggers keep you ahead of every trend.
Plug-and-Play Integration: Works with your existing tools—no disruption, just enhancement.
Compounding Growth: Every new interaction improves performance, insight, and brand impact.
GET STARTED TODAY
Experience the Future of FMCG Loyalty
Ready to reclaim control after the point of sale? Discover how DiALOGiFY’s Agentic Engagement Layer builds lasting loyalty, automates insight, and unlocks real growth.
In a 30-minute call, we'll show you...
